感謝您在 桌遊收藏館 購物。我們致力於提供優質的商品與服務，為保障您的權益，請在購物前詳閱以下政策。提交訂單即代表您同意本店之條款。
一、退換貨基本須知
- 所有退換貨申請，必須於貨品發出日期起的 7 天內提出，逾期恕不受理。
- 所有貨品一經出售，不設退款或退換。
- 例外情況：如收到的商品證實為「遊戲本身出現瑕疵損壞」（例如：缺少配件、組件印刷錯誤）或「錯配商品」（收到的商品與訂單不符），則可申請換貨。
- 所有退換貨申請，客人均須出示相關的有效單據正本。
二、不設退換的特定商品
請注意，以下類別的商品，一經出售，在任何情況下均不設退貨或換貨：
- 所有寄賣貨品（二手桌遊）：寄賣品均按「現況」出售，我們強烈建議買家親自到門市查看實物，確認貨品狀態可接受後才購買。
- 折扣商品或特價品。
- 任何已開封或使用的商品。
三、恕無法辦理退換貨的情形
如商品有以下情形，即使在 7 天內，我們亦恕無法辦理退換貨：
- 未能出示有效單據。
- 商品已被開封（例如：遊戲盒的塑膠封膜已被拆除）、已被使用，或有人為損毀（例如：污漬、刮痕、浸壞）。
- 商品因個人喜好或主觀因素（例如：遊戲不好玩、規則看不懂、畫風不喜歡）。
- 商品的外包裝（例如：紙盒）在運輸過程中有輕微的碰撞或瑕疵，但並不影響內部組件的完整性及使用。
四、退貨及換貨流程
- 提出申請：請於收到貨品 7 天內，以 WhatsApp（9491 8040）聯絡我們，並請提供：
- 訂單號碼
- 問題商品的清晰照片或影片（以證明瑕疵或錯配）
- 等候確認：我們收到申請後，將在 1-2 個工作天內進行審核。如確認符合退換貨條件，我們將會與您聯絡，安排後續換貨事宜。
- 安排換貨：如需寄回，請確保商品保持原狀（包括所有包裝、配件、說明書等）。每個訂單只限作出一次性的退換貨安排。
五、退貨運費安排
- 如因本店處理失當（例如：證實為商品瑕疵或錯配）而導致換貨，相關的來回運費將由本店負責。
- 若因其他非本店責任的原因（如適用）產生退換，運費將由顧客自行承擔。
六、聯絡我們
如果對貨品或退換貨政策有任何疑問，請隨時聯絡我們：
WhatsApp：9491 8040
七、爭議及最終決定權
如有任何爭議，【香港桌遊收藏館】將保留最終的決定權。
Thank you for shopping at Board Game Collection House. We are committed to providing quality products and service. To protect your rights, please read the following policy carefully before shopping. Placing an order constitutes your agreement to these terms.
1. Return & Exchange Basics
- All return/exchange requests must be made within 7 days of the dispatch date. Late requests will not be accepted.
- All sales are final — no refunds or exchanges.
- Exceptions: If the product received is proven to be defective (e.g. missing components, misprinted components) or incorrectly shipped (the item does not match the order), an exchange may be requested.
- All return/exchange requests require the original valid receipt.
2. Items Not Eligible for Return or Exchange
Please note that the following categories are not eligible for return or exchange under any circumstances once sold:
- All consignment items (pre-owned board games): consignment items are sold "as is". We strongly recommend that buyers inspect the item in person at our store and accept its condition before purchasing.
- Discounted or sale items.
- Any opened or used products.
3. Circumstances Where Returns/Exchanges Cannot Be Processed
Even within 7 days, we are unable to process a return or exchange if:
- A valid receipt cannot be presented.
- The product has been opened (e.g. the shrink wrap of the game box has been removed), used, or has suffered damage caused by human factors (e.g. stains, scratches, water damage).
- The request is based on personal preference or subjective reasons (e.g. the game is not fun, the rules are hard to follow, the artwork is not to your taste).
- The outer packaging (e.g. the cardboard box) sustained minor bumps or blemishes during transit that do not affect the integrity or usability of the contents.
4. Return & Exchange Procedure
- Submit a request: Within 7 days of receiving the goods, contact us via WhatsApp (9491 8040) and provide:
- Your order number
- Clear photos or video of the problematic item (to prove the defect or mis-shipment)
- Wait for confirmation: We will review your request within 1-2 business days. If it meets the return/exchange conditions, we will contact you to arrange the exchange.
- Arrange the exchange: If a return shipment is required, please ensure the product is kept in its original condition (including all packaging, components, manuals, etc.). Each order is limited to one return/exchange arrangement.
5. Return Shipping Fees
- If the exchange is due to our mishandling (e.g. confirmed product defect or mis-shipment), we will cover the round-trip shipping costs.
- For returns/exchanges arising from reasons not attributable to us (where applicable), the shipping costs are borne by the customer.
6. Contact Us
If you have any questions about the products or this return/exchange policy, please contact us anytime:
WhatsApp: 9491 8040
7. Disputes and Final Decision
In the event of any dispute, [Hong Kong Board Game Collection House] reserves the right of final decision.
